Frequently Asked Questions
FAQ (Frequently Asked Questions)
What does the Membership include?
With your paid retail membership for 2018 you will receive a $100 gift card for use on tee-times, golf merchandise, or food and beverage. It can be the equivalent of 3-4 FREE rounds depending on the course you choose to play and how you choose to use your card. You also get the following benefits: play 4 rounds get the 5th round free, access to weekly course specials, guests can play with you for $5 more then what you pay, and member golf events throughout the year. All of our courses have “not to exceed” rates varying between $40 and $60.
Can I bring a “Guest” to play with me?
A member can bring up to 3 guests per day to play with them. Guests can play for $5.00 more then what the member pays to play on 18 hole rounds. Some courses now allow 9 hole rounds where members can bring guest for $3.00 more then what the member pays on a 9 hole round. Be sure to inform the Proshop staff when booking tee times that will include guests playing with you.
How do I Renew my Membership?
To renew your membership you must log in through the “MEMBER LOG IN” page. This is the only way to transfer your play history and get the discounted renewal pricing. (see below if you need help with the login process)
How do I login to my account?
You can access your Platinum Golf Membership at www.platinumgolfmembership.com. Select MEMBER LOG IN. Your USERNAME is the email you provided us when you signed up and your PASSWORD is either your current member number OR the custom password you have setup previously. (*If you share an email with your spouse, only one of you can use that email as a username.) Simply email firstname.lastname@example.org and we can access your account to make changes/add a personal email or even set you up a special custom email to use as your username. You can also call 843-215-3673 between the hours of 8am-2pm and we can provide assistance by looking up your account.
Why am I not getting emails with rates and specials?
Please subscribe to and accept email subscription at: https://platinumgolfmembership.com/subscribe-to-news-and-alerts/ to get rates and specials. Once you subscribe, you must accept the subscription. You can also log on to: https://platinumgolfmembership.com/specials/ to view specials or send an email to: email@example.com for assistance.
What can the Gift Card be used for?
The Platinum Gift Card can be used to pay for select merchandise, golf (green and carts fees) or food and beverage. Courses may limit or restrict gift card purchases on select merchandise and food and beverage.
What are the booking restrictions?
Member rounds may not be booked more than 48 hours in advance. (*NOTE: Several courses now offer 3 to 7 day advanced booking for member that book “ONLINE”.) Click here to view the “BOOK ONLINE” page for online tee times.
How are my rounds tracked?
Every time you play at a participating course, present your membership card for a “point” for that round. Each course tracks the member rounds and they will be listed in your detailed play listing shown on the MEMBER LOGIN page when you log in. Some courses run specials throughout the year for DOUBLE POINTS. After you play 4 rounds at any one course, your FREE ticket will print at the counter. (*Note: Golf courses are not required to give you credit for a round played if you play in a group that was booked in advance of the 48 hour booking restriction or if you paid a rate less then the going Platinum members rate for that course.)
(Example: You get invited to play River Oaks with a group of 20 that has an opening for a tee time they booked 2 month ago. In this case it is up to the course pro if you should get a “Credit” for your round played based on the rate charged and how far in advance it was booked.) The golf pros should give you credit or explain why you wouldn’t get credit at the time of check in.
What if I lost my membership or gift card?
Email us at firstname.lastname@example.org with your first and last name and member number (if you remember the number) and we can issue you a new card. You can also just present your number when you golf and verify your identity with a drivers license so you don’t miss credit for any rounds. Cards can easily be picked up at the East Coast Golf office located in the Indigo Creek club house at 9480 Indigo Club Drive, Murrells, Inlet SC 29576. You can also call or stop by the office, but an email ahead of time will ensure timely processing of your new membership card.
How do I contact the Platinum Golf Member staff?
Our address is 9480 Indigo Club Dr. Murrells Inlet, SC 29576, our phone number is 843-215-3673
and our email is email@example.com.